Refund Policy

All orders are processed by Paddle, our Merchant of Record. Request a refund through the link in your Paddle receipt, or email us at kontakt@vlthr.com and we’ll handle it with Paddle. Approved refunds go back to your original payment method.

For your first payment on an app subscription or a Battle Plan, you can get a full refund within 14 days — no questions asked.

• Within 14 days of your first payment: you can withdraw from the contract. If you asked us to start coaching during that period, we refund the payment minus the proportional value of the coaching already delivered.
• After 14 days: months already delivered are not refundable, and the three-month minimum commitment described in our Terms of Service applies.
• Injury or illness: if a medical reason stops you from training, contact us — we’ll pause your coaching rather than let you pay for months you can’t use.

Cancel anytime. You keep access until the end of the period you’ve paid for; we don’t refund partial periods unless the law requires it.

If you are a consumer in the EU, you have a legal 14-day right of withdrawal. For digital content, that right ends once you start accessing the content with your consent — but our 14-day money-back guarantee above applies either way. Nothing in this policy limits your statutory rights.